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Various Post-sales Services Offered by Star Trac
Star Trac is a leading manufacturer of cardio and exercise equipment. From treadmills, steppers, spinner bikes and strength-training equipment to total body trainers, Star Trac offers a wide variety of excellent quality gym equipment to be used right in the comfort of your very own home. And the best part about purchasing fitness equipment from Star Trac are the generous services that the company offers.
Star Trac warranty
Star Trac offers a warranty of 10 full years for equipment parts, and 3 whole years for labor warranty on all of their cardio products. The company promises that any product availed through them will be free from defects in workmanship and materials for a reasonable period of time from the moment of purchase. During this period of time, Star Trac will either repair or replace your unit, making sure that any defective part of your unit will no longer bother you again. In addition, Star Trac will cover all of the costs for labor, leaving you with worry-free and stress-free workout bliss.
Star Trac customer support and services
Star Trac offers excellent customer services in their "Customer Services" website. Here you will find just about anything and everything related to your Star Trac unit so you’ll never have to worry should you stumble upon malfunctions. To be more precise, the website offers technical flowcharts, part diagrams, part replacement procedures, online ordering, upcoming seminar schedules, news and updates, frequently asked questions, and even online manuals.
The customer services page is very easy to use, with navigation tabs (containing specific concerns) located at the top for easy and quick access. In the event that you cannot find exactly what you are looking for, you can always refer to the service manual, which has been broken down into concrete sections, located in the Technical Info – Basic Troubleshooting section. The best part about Star Trac’s customer services site is that it is constantly being updated, with new concerns and accompanying help to allow easy-breezy customer assistance.
In the event that you find yourself unsatisfied with your Star Trac unit, you can easily contact the Star Trac Customer Care through their hotline, or simply email them through their address given on their website. Since they offer such excellent customer care, all you will need to do is explain the reason you’re unhappy with your purchase, and with good reason, they will address and take care of your concerns.
About the Author
Jesse Jones is a fitness instructor and loyal customer of Star Trac who has been buying their exercise equipment for his personal gym ever since he became a health buff.